Doctor-patient matching service

Created on November 21, 2016 by mark_mintoff.  9 comments


I want Ontario to spend an undetermined amount to fund a digital service about finding a doctor in order to make health care easier to access.

An online service for families to find doctors and doctors to find new patients

This idea has been selected for voting.

The Government of Ontario will determine how projects are implemented; which may not be as described in the original submission. We are not, by posting a submission for public voting, endorsing any organization, technology, location or other content in the original submission, and we may or may not implement the project or use the organization, technology or location referenced in the original submission when implementing the project.

What is your project idea? 

Create an online service to enable people to find a family doctor, and for family doctors to find new patients.

Doctors
* register and verify their identity
* indicate whether they are accepting new patients
* provide some details (e.g. name, location, contact information)

People looking for a doctor
* register
* input their location
* see contact information for nearby available doctors

People should receive notifications of new matches, e.g. by email or text.

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When people indicate that they are no longer looking for a doctor or new patients, the service should ask why, and this can be used to measure effectiveness.

Statistics should be posted on the site in real-time indicating
* the number of patients and doctors seeking a match in each location (e.g. by first part of postal code)
* how long it typically takes for someone to find a doctor

Other possible features
* link to or include information for each doctor from their profiles on the The College of Physicians and Surgeons of Ontario website.
* allow matching on additional factors, such as language spoken

How will this idea provide a solution? 

This would help both patients and doctors to find each other more easily than they do now.

It would also provide government transparency, allowing everyone to better understand how well our health care system is functioning.

It may even help new doctors decide where to locate their practices.

Project ID: 2414

An online service for families to find doctors and doctors to find new patients

This idea has been selected for voting.

The Government of Ontario will determine how projects are implemented; which may not be as described in the original submission. We are not, by posting a submission for public voting, endorsing any organization, technology, location or other content in the original submission, and we may or may not implement the project or use the organization, technology or location referenced in the original submission when implementing the project.

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1 added


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 I agree with this Posted on November 21, 2016 by vishalmalhotra

I love this idea !


 I have something to add Posted on November 22, 2016 by RSD

Check out the social enterprise iamsick.ca. It offers a website and free apps that already connects patients to family doctors accepting new patients.

Patients can easily find family doctors accepting new patients anywhere in the province, and can even book appointments online with some of those doctors.


Posted on November 22, 2016 by mark_mintoff

I am familiar with that website. There are extra benefits behind having a government-backed website, however:

* health care is a fundamental part of what the government does, and this is a fundamental health care task
* a higher level of trust by both patients and doctors
* greater usage due to the site being backed by government, including cross-promotion throughout the health care system
* a private service could end at any time
* the transparency enabled by having public statistics allowing the government to be held accountable


Posted on November 22, 2016 by s_talks

It may be more cost-effective to leverage technology already built rather than building/maintaining something new; and the user experience may be at a loss (ie. accessible in fewer languages, difficult to navigate, not mobile-friendly, not chatbot-friendly or whatever the next fad will be in 2-3 years). Also, publicly funded IT services may actually be more prone to either not get updated or get shutdown at any time, especially if there are budget cuts, priority changes, organizational restructuring, etc.

I fully agree with your transparency statement, since the metrics would be useful for both the public and also government. It'll reveal the true nature of physician availability at a quick glance, rather than general assumptions about physician access.

As for government-backed websites, iamsick.ca appears to be working with MOHLTC on http://myhealth365.ca


Posted on November 23, 2016 by mark_mintoff

I should add that when I say "create a service," that could involve working with partner(s) and leveraging existing technology.


 I agree with this Posted on November 22, 2016 by sprintmarathon

Totally agree. The government already has thishttps://hcc3.hcc.moh.gov.on.ca/HCCWeb/faces/layoutHCCSplash.jsp for finding a doctor or nurse practitioner, but the interface and conditions that must be met probably block most people from using it effectively.
I wonder if the ministry of health could use the same data, but pilot a cleaner, easier to use interface?


 I agree with this Posted on November 23, 2016 by Leafs

Like it dating service if patients and doctors


 I agree with this Posted on November 26, 2016 by matthewgreyling

I agree, it took many months using a different system for me to find a family doctor.


 I agree with this Posted on November 30, 2016 by dazed22

Good idea